Security measures

Customers must comply with the following rules to ensure safety when using the Mobile Application:

1.     Do not allow others (even family and friends) to use your mobile device on which the Mobile Application is installed;

2.     Do not click on suspicious links received via SMS, WhatsApp, Telegram messengers, email and other channels/chats;

3.     Do not disclose one-time PASSWORDS/CODES received via SMS to third parties;

4.     Do not store passwords/codes on your mobile device or unprotected media, or in other accessible places in plain text;

5.     Use special software to store passwords/codes, e.g. KeePassXC Password Manager, etc.;

6.     Periodically change the PIN code, do not use a simple or obvious combination of symbols and characters, such as name or date of birth, digits of the phone number, etc.;

7.     Do not disclose personal information (passport data, bank account number or e-mail address, e-wallet number, etc.) to unauthorized persons without the need to make a transaction and clarification;

8.     Regularly check transaction history and account/card/e-wallet balance to track errors or unauthorized transactions through the Mobile App;

9.     Do not use third party mobile devices to log in to the Mobile Application;

10.  Protect your access device (mobile device) from unauthorized access and malware, while ensuring that your antivirus program is regularly updated and always working;

11.     It is necessary to log out of the Mobile application after making electronic transactions;

12.     Immediately inform the Bank by any available means (in writing or by phone 0312338800 or 8800) for timely blocking of the account/card/e-wallet in cases of misuse of the account/card/e-wallet, fraudulent transactions by third parties, loss or theft of the mobile device on which the Mobile application is installed;

13.     Do not fulfill other people's orders related to transferring money to the account/card/e-wallet. To receive a transfer, it is only necessary to provide the wallet/mobile application number, 16-digit card number.

Risks to which Clients using the Mobile Application may be exposed:

•        Risk of loss/theft/disclosure of personal data – may lead to the use of the Customer's personal data by an intruder for his/her own purposes);

•        Risk of theft of money from the account/card/wallet if accessed.